People Operations Lead

October 17, 2023
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Job Description

About ONE

ONE is on a mission to help people live healthier financial lives. We’re doing this by creating simple solutions to help our customers save, spend, and grow their money – all in one place. 

The U.S. consumer today deserves better. Millions of Americans today can’t access credit, build savings or wealth, and are left to manage their financial lives through multiple disconnected apps. Almost a quarter of U.S. adults are unbanked or underbanked and roughly 80% of fintech users rely on multiple accounts to manage their finances. 

What makes us unique? We are backed by a preeminent fintech investor (Ribbit) and the world’s largest retailer (Walmart), maintain the speed and independence of a startup, and employ a strong (and growing) collection of world-class talent. 

There’s never been a better moment to build a business that helps people live healthier financial lives. Come build with us!


The role

The People Operations Lead is responsible for leading the team, programs, and processes that encompass employee experiences from hire to retire (and everything in-between). You will be responsible for enabling and executing on the People team’s operational roadmap and strategy. You’re a builder and scaler. You know how to systematize, harmonize, and position for scale. You value flawless execution and evolving this function in service to ONE’s growth plans. You enjoy the grit of 0 to 1 and 1 to 10 evolution of a business.

This role is a direct report to our Chief People Officer. At ONE, you can work anywhere in the US or join us at one of our collaborative office spaces in Sacramento, Oakland, or New York (Tribeca). 

This role is responsible for:

  • People Operations. The operational backbone of our People function. You will oversee all lifecycle components of the people team for pre-onboarding, offboarding, immigration, ensuring accurate documents are kept and communicated, maintaining data in systems, and providing operational support to the rest of the People team. In addition, this team is responsible for auditing, compliance, and employee-facing stock administration responsibilities.

  • Community. Through #community, we enable and empower our talented team members meaningful experiential programs in service to building ONE. This includes an internal community-driven speaker series, supporting our talent team in meeting our diversity charter, supporting internal mobility, and ensuring we are supporting our teams.

  • Technology. This is our People technology and systems team who builds and maintains tooling across the talent ecosystem. This function ensures we’re harmonized with our overall tech stack and think through ways we can optimize our talent as much as possible. 

  • Benefits and Wellbeing. This is the operational backbone of our Benefits function. You’ll oversee a team of specialists who look after health insurance, 401(k), leaves of absence, and our wellbeing programs. You’ll oversee our benefits roadmap, creating and implementing the roadmap for our benefits offerings to all employees, and ensure we’re able to take care of our employees (and their families). 

  • Analytics & Insights. You will be a highly participatory function of the People team’s analytics suite in service to business insights. You will develop assessments and collect feedback to measure progress and evaluate efficiency of our People programs across People Ops, Community, Technology, and Benefits.


You bring
  • 10+ years of direct experience in People Operations 

  • Has gone through 1 IPO or major event such as M&A

  • You are an experienced leader having managed teams and functional areas

  • Enjoy solving problems creatively, systematically, and efficiently. You look for win-wins.

  • Data and detail-oriented without getting paralysis by analysis. You ruthlessly prioritize.

  • Experience in consulting in a high volume, fast-paced environment. 

  • Ability to partner with a variety of people, both internal and external, across ONE.

  • Experience working with budgets, data analysis, and building dashboards.

  • 10+ years experience in People, Consulting, Venture Capital or Private Equity, or Banking

  • Passion for teaching and coaching. 


Pay Transparency

The estimated annual base salary for this position ranges from $175,000 to $190,000. Pay is generally based upon the level, complexity, responsibility, and job duties / requirements of the specific position. We then source candidates with the requisite skills, expertise, education, training, and experience.  If you are selected for an interview, please feel welcome to speak to a Talent Partner about our compensation philosophy and other available benefits.



Leveling Philosophy

In order to thoughtfully scale the company and avoid downstream inequities, we’ve adopted a flat titling structure at ONE. Though we may occasionally post a role externally with a prefix such as “Senior” to reflect the external level of the position, we do not use prefixes in titles like that internally unless in a position which manages a team. Internal titles typically include your specific functional responsibility, such as engineering, product management or sales, and often include additional descriptors to ensure clarity of role and placement within our organization (i.e. “Engineer, Platform”, “Sales, Business Development” or “Manager, Talent”). Employees are paid commensurate with their experience and the internal level within ONE.


Inclusion & Belonging

To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at


For additional questions around our interview process, please check out our Candidate FAQs.