Customer Success Specialist
Job Description
• Location: Remote
• Currency: USD
• Requirements: 2+ years of experience in Customer Success.
We are seeking a Customer Success Specialist to join our innovative team at Transkriptor. This is a fantastic opportunity for an individual motivated to contribute to a dynamic and forward-thinking organization.
What will you do?
• Own the entire relationship with clients.
• Address client inquiries, concerns, and technical issues promptly and effectively.
• Deep dive into customer queries to understand the root cause of the problem and communicate problem to the relevant team in a structured way.
• Develop and maintain customer success strategies and best practices as well as customer support content.
• Have an in-depth understanding of our products.
• Collaborate effectively with internal stakeholders to better understand customer needs, maximize retention and growth.
What are we looking for?
• Bachelor’s degree or equivalent experience.
• Ideally 2+ years of experience in Customer Success.
• Excellent communication and problem-solving skills.
• Familiarity with CRM tools is a plus.
• Deadline and detail-oriented approach.
• Proficiency in spoken and written English
What we offer?
• Competitive salary in USD
• Professional learning & development budget
• Annual leave available from day one
• Remote working