Customer Success Manager

Customer Support
United State
November 22, 2023
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Job Description

We are the company that stands behind the spectacular success of CKEditor, used by millions of people around the world. We have been setting standards in creating technologies for content editing for over 17 years

We are proud to deliver our unique products to companies such as Zendesk, Microsoft, IBM, Drupal, Thomson Reuters, Airbus, and hundreds of more worldwide-recognized brands.

As we continue to grow and expand, we’re looking for a dynamic Manager to lead and grow our Renewal Specialists team. In this role, you will be responsible for not only managing a team of renewal specialists but also actively engaging with key clients to renew subscriptions and expand our business within your designated territory.

Your role:

  • learn, understand and leverage CKEditor Ecosystem value proposition;

  • lead and motivate a team of Renewal Specialists to achieve renewal and expansion targets;

  • develop and implement sales strategies to ensure the renewal and expansion of key client accounts;

  • collaborate with the sales team to identify opportunities for upselling and cross-selling;

  • maintain and nurture relationships with key clients, understanding their needs and providing tailored solutions;

  • when necessary bridge between Sales, Customer Care, Finance and Software teams;

  • create and analyze sales performance reports to track progress and identify areas for improvement;

  • provide coaching, mentoring, and ongoing training to team members;

  • foster a culture of excellence and accountability within the team.

About yourself:

  • proven experience in sales, with a strong track record of achieving and exceeding targets;

  • prior experience in managing a sales team;

  • excellent communication, negotiation, and interpersonal skills;

  • a deep understanding of subscription-based sales and customer retention;

  • familiarity with the software industry and subscription-based business models is a plus;

  • ability to work independently, manage time effectively, and prioritize tasks;

  • a passion for sales and a results-driven mindset.

In return we offer:

  • a friendly workplace with flexible working hours;

  • B2B agreement or equivalent with a contract of employment;

  • quarterly and annual financial bonus depending on the company’s performance;

  • fully remote position or work from the Warsaw office;

  • additional days off and financial resources for personal development (up to 5 days and 6 000 PLN yearly, depending on the work experience);

  • a great level of independence in your new role;

  • all necessary equipment such as laptop, additional monitor, and accessories;

  • English lessons with a native speaker and an online language platform with the possibility to learn English, Spanish and German;

  • access to mental health support and personal growth resources through Mindgram;

  • private medical care (Enel Med or Medicover);

  • Multisport card.

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