Client Success Specialist (Agency Experience)

November 30, 2023
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Job Description

Only CV’s in English will be considered.

Position: Client Success Specialist

Working Hours: M-F 9AM-6PM EST

Salary: $900-$1500 USD/Monthly

Type of Contract: Independent Contractor

Role Overview

The Client Success Specialist position is responsible for communicating with clients and organizing projects with the internal team. Candidates should be detail-oriented, super organized, and have an understanding of digital marketing and advertising.



  • Conduct weekly Zoom calls and maintain daily communication via Slack with clients.
  • Track and report key performance indicators (KPIs).
  • Turn client needs into tasks and delegate to the team (While ensuring a balanced workload).
  • Deliver excellent customer experiences and foster stronger client relationships.
  • Onboarding and Offboarding
  • Address and resolve customer concerns to minimize escalation.
  • Take a proactive approach by keeping clients informed about their account status and presenting optimization or improvement plans, regardless of performance.
  • Review and provide feedback on graphics & videos from the creative team.


  • 3+ Years of experience as a Client Success Specialist
  • Basic Understanding of Digital Marketing (Advertising, Websites, Funnels, SEO, etc)
  • Strong Written & Verbal Communication Skills
  • Project Management & Organization
  • Exceptional Customer Service & Relationship Building
  • Problem-Solving Skills
  • Highly Detail-Oriented
  • Proven Client Management Experience
  • Availability during our office hours of 9 AM – 6 PM (EST).


  • Competitive Pay Based on Experience
  • Unlimited Paid Time Off (Holidays, Vacation, Sick Days)
  • Ongoing Training & Development
  • Regular Salary Increases
  • Performance Bonuses
  • Growth Potential as Company Expands
  • Work Remotely for a US-Based Company


About Our Company

Right Customer is a leading digital growth & advertising agency helping entrepreneurs scale their businesses with paid advertising. Our agency is committed to maximizing ROI, and we have helped our clients profitably generate a combined $50,000,000 in the last three years. We specialize in strategic planning, paid advertising, customer acquisition, lead generation, and digital experience creation with websites.